Yemmi Support
Help with scans, subscriptions, privacy requests, and app questions.
Contact Support
Email us at hello@plutorock.com.
Please include the issue you are seeing, your device model, iOS version, app version, and any steps that help us reproduce the problem. We aim to respond within 48 business hours.
Subscriptions & Purchases
Yemmi Premium subscriptions are handled through Apple In-App Purchase. You can manage, cancel, or restore subscriptions from your Apple ID settings or from the Restore Purchases option inside Yemmi.
- Open Yemmi and use Restore Purchases if Premium is not unlocked after purchase.
- Use your Apple ID subscription settings to cancel or manage renewal.
- For billing or refund requests, Apple may require you to manage the request through your Apple account.
Scanning Help
If a barcode, label, or meal photo does not scan correctly, try using good lighting, holding the camera steady, and making sure the label or meal is fully visible. For packaged foods, scan the barcode when available and use a clear label photo when ingredients are important.
Yemmi uses AI and food data sources to provide educational food insights. Results may not always be perfect, so verify important nutrition, allergy, and ingredient information on the product label or with a qualified professional.
Privacy & Data Requests
You can request help with data export, deletion, privacy questions, or account-related requests by emailing hello@plutorock.com.
For more detail, read our Privacy Policy and Terms of Service.
Medical & Nutrition Disclaimer
Yemmi is for nutrition education and food awareness. It is not a medical device and does not provide medical advice, diagnosis, or treatment. Always talk with a qualified healthcare professional for personal medical, allergy, or dietary decisions.